TransitCenter Introduces TransitChek

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  1. When can I expect to receive my transit benefit?
  2. What if I don't receive my benefit on time?
  3. What if my Premium TransitChek® MetroCard® is lost, stolen, or damaged?
  4. What if my TransitChek® vouchers are lost, stolen, or damaged?
  5. Are there limitations or fees associated with replacing my benefit if it is lost, damaged or stolen?
  6. How many transactions can I make in one day with my TransitChek QuickPay® Card, a prepaid Visa® card?
  7. How do I select TransitChek® Voucher denominations?
  8. What if I can't purchase a ticket with my TransitChek QuickPay® Card?
  9. I work in New York City, can I drop by your office to pick up a replacement benefit product?
  10. I am a program administrator. Who do I speak with if I have questions about the administration of the program?

 

  1. When can I expect to receive my transit benefit?

    You can expect to receive your benefit product by the 26th of the month prior to your first benefit month.

    For employees enrolled in our TransitChek® Premium program, the TransitChek QuickPay® Prepaid Visa® Card is funded on the 26th of each month for the upcoming months benefit. The Premium TransitChek® MetroCard® is an annual MetroCard. Replacement cards will be mailed to you prior to the card's one year expiration. TransitChek® Vouchers are mailed monthly.

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  2. What if I don't receive my benefit on time?
    Please contact Customer Service after the 26th if you have not received your benefit for the upcoming month and no later than the 3rd of that benefit month to review your account.
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  3. What if my Premium TransitChek® MetroCard® is lost, stolen, or damaged?
    A lost, stolen, or damaged Premium TransitChek® MetroCard®  can be replaced. Simply fill out and submit a certification form or call Customer Service.
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  4. What if my TransitChek® vouchers are lost, stolen, or damaged?
    Lost or stolen vouchers cannot be replaced. Damaged vouchers should be returned to Customer Service.
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  5. Are there limitations or fees associated with replacing my benefit if it is lost, damaged or stolen?
    There are limitations and fees associated with replacing benefit products if the number of requests during a year are deemed to be excessive. Please check your program's Terms & Conditions or ask Customer Service when requesting a replacement. Fees are normally charged to the employer and may be passed along to the employee.
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  6. How many transactions can I make in one day with my TransitChek QuickPay® Card?
    You can make as many transactions per day as you like, as long as funds are available. However, as fraud protection, some transit operators limit the number of purchases with the same card in their system to no more than 4 per day.
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  7. How do I select TransitChek® Voucher denominations?
    It is not possible to select which voucher denominations you will receive. No more than 3 vouchers will be sent for any benefit.
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  8. What if I can't purchase a ticket with my TransitChek QuickPay® Card?
    You should verify that you have sufficient funds to cover your purchase by calling 877-440-4407 or using Manage Your Account Online. If you have sufficient funds and are unable to make an authorized purchase, please call Customer Service during business hours.
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  9. I work in New York City, can I drop by your office to pick up a replacement benefit product?
    Yes, but call first so that we may verify your benefit. A damaged Premium TransitChek MetroCard® and TransitChek® Vouchers can be replaced at the TransitCenter Customer Service Center between the hours of 8:30 A.M. and 4:45 P.M. EST, Monday thru Friday. For a lost or stolen Premium TransitChek® MetroCard®, the hours are 8:30 A.M. to 2:45 P.M. EST, Monday thru Friday. A TransitChek QuickPay® Card may only be replaced through the mail.
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  10. I am a program administrator. Who do I speak with if I have questions about the administration of the program?
    Please call Customer Service. If necessary, we will refer you to a specialist that can answer technical questions about the Premium TransitChek®  program administration.
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* The TransitChek® QuickPay Prepaid Visa® Card is issued by The Bancorp Bank pursuant to a license from Visa U.S.A. Inc.  The Bancorp Bank; Member FDIC.

 
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